Welcome to iApprove...
iApprove is an app to help policy holders upload their documents safely and securely to their insurance company.
iApprove Customer Support
Please call us on 02039911108 for help with your policy and app customer support
After installing the app, we will remind you using in-app messages, sms and email when you need to complete something. You may occasionally be asked to re-take a picture.
Once you have successfully uploaded all of your documents and they have been accepted, you will receive confirmation of their acceptance via the app.
Frequently Asked Questions
Q: Who is Inzura?
Inzura is a UK based IT services company providing services to insurance providers. Our HQ is in Guildford in the UK.
Q: Is my data safe?
Yes your data is safe. We are registered with the ICO in the UK and act as a data processor on behalf of your insurance provider.
Q: How do I validate my policy?
A: Simply download our mobile app, complete the initial login steps and then follow the in-app instructions. We’ll let you know if there’s anything else we need.
Q: When do I need to validate my policy by?
A: You will be required to upload all documents using the mobile app within 14 days of purchasing your policy.
Q: Does the App work on Android and IOS?
A: The mobile app works on both Android and iOS devices. Simply download our mobile app, complete the initial login steps and then follow the in-app instructions. We’ll let you know if there’s anything else we need.
Q: What if I don't have a smartphone?
A: If you have taken out a policy and do not have a smart phone, please contact customer services as soon as possible on the appropriate number listed below.
Q: What documents do I need to supply?
A: The documents required are specific to your policy and the information you have provided. When you log into the app the documents that are needed will be shown to you on the front page.
can I give them to you at a later date?
Q: I won’t be able to give you the documents in time,
can I give them to you at a later date?
A: You have 14 days to validate your insurance, if you are unable to do this within that period please call customer services as soon as possible on the appropriate number listed below.
Q: How long does it take to upload my policy documents?
A: From start to finish it should take just 5 minutes and that's it!
what is wrong?
Q: The app is not accepting my mobile number and date of birth,
what is wrong?
A: Usage of the app is by invitation only. If you have been invited then please check that you have entered your details correctly. If everything seems correct then. Please call customer services as soon as possible on the appropriate number listed below.
Q: After I submit, how will I know if my policy is validated?
A: You will receive a text you to let you know when your policy has been validated. If issues are encountered with your submissions – such as the image quality – you will be contacted to let you know the next steps.
Q: Can I delete the app after I’ve validated my policy?
A: We don’t recommend deleting the app during your policy – it can be useful when making a claim or breaking down, or even checking when your policy is due to expire.
Q: I’ve tried to validate my policy through the app but I can’t.
A: Please call customer services as soon as possible on the appropriate number listed below.
Q. How do I complete the My Licence Check?
A. For help in completing your My Licence Check please click here.
iApprove Customer Support
Please call us on 02039911108 for help with your policy and app customer support